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Pre-sales Questions

1. Will inxelnet.com place ads on my site?
inxelnet.com will never place ads on any of our customer sites.

2. Can I upgrade at any time and how does it work?
Yes you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

3. How long has inxelnet.com been in business?
For answers to this and other company-related questions, please review our Company Info page.

4. Can I see some of the websites you host?
Here are just a few of some of our shared hosting account holders:

proservebadminton.com

saitech.com.sg

5. What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, Paypal, personal checks, money orders, cash, and bank transfers.

6. Are your servers Unix-, or Windows-based?
Our servers operate on Red Hat Linux version 9.0. We will announce news of our Windows hosting plans in the near future.

7. Do you allow adult content?
Adult content is allowed provided it is legal adult content. Our servers are located in Houston, Texas, so your site must comply with all local, state, and federal regulations regarding adult content.

8. Is sales tax included with my monthly or yearly plan?
All taxes and fees are included in your plan price.

9. Do you offer a web-based control panel for my site?
cPanel is provided to all users at no additional cost. Resellers will also have access to Web Host Manager. A demonstration of cPanel can be found Here
Username: demo
Password: demo

10. How often will I be billed?
All packages may be paid for using a monthly or annual billing cycle.

11. Can I host my friends websites?
If you choose a shared hosting plan which allows you to host add-on domains, or if you choose a ADVANCED package, the answer is yes.

12. How long will it take to setup my account?
If you are paying by credit card, your account will be setup automatically within 15 minutes of placing your order. If you choose to pay using another method, such as Paypal, please allow up to 12 hours for processing. If you choose to pay using Cheque, please allow 48 hours for the cheque to clear first. If you choose to pay by bank transfer, please allow up to 12 hours for processing.

13. Are there any hidden costs, or setup fees?
There are no hidden or extra fees associated with any of our hosting packages.

14. Can I purchase additional bandwidth or disk space?
If you would like to purchase additional disk space or bandwidth, but do not need a larger plan, or if you need more space than our highest plan offers, please email us at sales@inxelnet.com to discuss custom package options.

15. Do you offer telnet or shell access?
For security purposes, we do not offer shell/telnet access to any of our shared or reseller account holders.

DNS Questions

1. How long does it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate.

2. How do I change my dns?
Every registar has a different procedure for changing your domains DNS, however they are all done basically the same way. The welcome email you received from us provides you with the name servers you need to change your domain to. You will then take those name servers to wherever you bought your domain, and fill them in for your domain name.

Your name servers should look something like...


ns1.inxelnet.com
ns2.inxelnet.com

3. Can I view my site even though my domain's name servers haven't propagated yet?
Yes http://youriphere/~yourusernamehere/

4. What do I set my domains name server's to?
Please read your welcome e-mail if you have lost your welcome email you can email support for your server's dns.

CPanel Questions

1. Do you have a manual for our control panel?
Go to http://www.cpanel.net/docs/cp/index.html

2. Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel. Where yourdomain.com is the domain you are wanting to access Cpanel for,

 

FTP

1. Where can I download a free FTP?
We recommend downloading WS FTP from here.

2. It's not letting me upload my files what's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.

3. Why doesn't my ftp password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password.

PATHS

1. What is the path to my users files?
/home/username/public_html

2. What is the local path to perl?
/usr/bin/perl

3. What is the path to curl?
/usr/bin/curl

4. What is the path to sendmail?
/usr/sbin/sendmail

5. What is the path to ImageMagick? (mogrify executable)
/usr/bin/

6. What is the path to convert for ImageMagick?
Try the following:
/usr/bin/
/usr/local/bin/convert
/usr/bin/X11/

E-mails

1. How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.

2. Why won't my email address work?
Make sure you set it up exactly as demonstrated in this tutorial. http://www.inxelnet.com/outlook.html

3. I did the above correctly why will it still not work?
Lets trouble shoot it some more here. If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

4. What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com

5. Where do I go to check my emails using my browser?
yourdomain.com/webmail/

6. How can I setup webmail to go directly to horde, neomail or squirrel mail?
Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cPanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySQL/JSP

1. None of my cgi scripts are working on the server. How do I get them to work?
First make sure that they are chmoded to 755 if that dosen't work trouble shoot it.

2. I'm having problems with JSP?
JSP FAQ

3. How do I create databases and manage them?
Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

1. What version of php are you using?
We are using version 4.3.8

2. What version of perl are you using?
We are using version 5.8.0

3. What version of MySQL are you using?
We are using version 4.0.20

4. What version of JSP are you using?
We are using version 5.0.19 What makes this version so special? Read

5. What version of cPanel are you using?
Our servers automatically stay up to date with the most recent stable cPanel version.

Billing

1. How can I update my billing info?
If you paid using a credit card you can update your details at http://inxelnet.com/client/clientarea.php. Login and select "My Details".If you paid using paypal login at paypal.com and click "profile" to make your changes.

2. I need my payment invoices how do I get them?
Login at http://inxelnet.com/client/clientarea.php. Login and select "My Invoices".

3. How do I upgrade my account to a better plan?
Goto http://inxelnet.com/client/clientarea.php. Login and select "My Support Tickets" -> "Submit Ticket".

4. I forgot my login to http://inxelnet.com/client/clientarea.php. How do I get it?
Send a message here..

5. How do I make a payment?
All online payments are recurring. Your payment will automatically be deducted.

6. How do I stop billing?
Goto http://inxelnet.com/client/clientarea.php. Login and select "My Hosting Packages" -> "View Details" -> "Request Cancellation".

SSL

1. What is the difference between shared ssl and private ssl?
A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

2. How do I purchase a private ssl from you and what type is it?
We sell Comodo 128 bit certificates for SGD$110 a year and include free installation. To purchase an SSL from us, send us a message here.

3. Can you tell me a little about Comodo SSL's?
Comodo SSL's are trusted by over 99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling are among the highest browser recognition in the industry. To name a few of the browsers.. all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

4. Do you have a seal I can place on my site?
Yes,

5. I'm going to purchase my own ssl what do I need to know?
Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a SGD$40.00 installation fee. We will need both the key and the csr. You will also need a dedicated ip before contacting us which can be purchased here by submitting a ticket here.

6. How do I transfer a ssl?
Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

SubDomains

1. READ THIS BEFORE SETTING UP A SUBDOMAIN?
To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.inxelnet.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

2. What is a subdomain?
www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.inxelnet.com is a subdomain. www.forum.inxelnet.com is not a subdomain.

3. How do I setup a subdomain?
To learn how to setup a subdomain here.

Addon Domains

1. What is an addon domain?
An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

2. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here.

3. How do I create an addon domain?
To learn how to setup a subdomain here.

4. Help I added an addon domain why did it say subdomain added?!!?
It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.


 
 
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