1. Will inxelnet.com
place ads on my site?
inxelnet.com will never place ads on any of our customer
2. Can I
upgrade at any time and how does it work?
Yes you can upgrade at any time by filling out our upgrade
form. It is free to upgrade and the only charge would be
the price difference in the plan you upgrade to.
3. How long
has inxelnet.com been in business?
For answers to this and other company-related questions,
please review our Company
Can I see some of the websites you host?
Here are just a few of some of our shared hosting account
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover,
Paypal, personal checks, money orders, cash, and bank transfers.
Are your servers Unix-, or Windows-based?
Our servers operate on Red Hat Linux version 9.0. We will
announce news of our Windows hosting plans in the near future.
Do you allow adult content?
Adult content is allowed provided it is legal adult content.
Our servers are located in Houston, Texas, so your site
must comply with all local, state, and federal regulations
regarding adult content.
Is sales tax included with my monthly or yearly plan?
All taxes and fees are included in your plan price.
Do you offer a web-based control panel for my site?
cPanel is provided to all users at no additional cost. Resellers
will also have access to Web Host Manager. A demonstration
of cPanel can be found Here
How often will I be billed?
All packages may be paid for using a monthly or annual billing
Can I host my friends websites?
If you choose a shared hosting plan which allows you to
host add-on domains, or if you choose a ADVANCED package,
the answer is yes.
How long will it take to setup my account?
If you are paying by credit card, your account will be setup
automatically within 15 minutes of placing your order. If
you choose to pay using another method, such as Paypal,
please allow up to 12 hours for processing. If you choose
to pay using Cheque, please allow 48 hours for the cheque
to clear first. If you choose to pay by bank transfer, please
allow up to 12 hours for processing.
Are there any hidden costs, or setup fees?
There are no hidden or extra fees associated with any of
our hosting packages.
Can I purchase additional bandwidth or disk space?
If you would like to purchase additional disk space or bandwidth,
but do not need a larger plan, or if you need more space
than our highest plan offers, please email us at firstname.lastname@example.org
to discuss custom package options.
Do you offer telnet or shell access?
For security purposes, we do not offer shell/telnet access
to any of our shared or reseller account holders.
1. How long does
it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate.
How do I change my dns?
Every registar has a different procedure for changing your
domains DNS, however they are all done basically the same
way. The welcome email you received from us provides you
with the name servers you need to change your domain to.
You will then take those name servers to wherever you bought
your domain, and fill them in for your domain name.
Your name servers should look something like...
3. Can I view
my site even though my domain's name servers haven't propagated
4. What do I set
my domains name server's to?
Please read your welcome e-mail if you have lost your welcome
email you can email support for your server's dns.
1. Do you have
a manual for our control panel?
Go to http://www.cpanel.net/docs/cp/index.html
Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel. Where yourdomain.com
is the domain you are wanting to access Cpanel for,
Where can I download a free FTP?
We recommend downloading WS FTP from here.
2. It's not letting
me upload my files what's wrong?
Make sure you are uploading to the right web directory which
is the public_html folder.
Why doesn't my ftp password change when I change my cPanel
Please allow 24 hours for your FTP password to sync with
your cPanel password.
1. What is the
path to my users files?
2. What is the
local path to perl?
3. What is the
path to curl?
4. What is the
path to sendmail?
5. What is the
path to ImageMagick? (mogrify executable)
6. What is the
path to convert for ImageMagick?
Try the following:
1. How do I
create email accounts?
To create an email account login to your control panel and
click add/remove email account's.
2. Why won't
my email address work?
Make sure you set it up exactly as demonstrated in this
3. I did the
above correctly why will it still not work?
Lets trouble shoot it some more here.
If you are still having problems read it again. Still having
problems? READ it once more. 99.9% of the people who contact
us saying they have read it and are still having problems
are given an answer quoting from this exact page. If you
ask us for help we will not be able to help you because
everything we could possibly tell you is in the above page,
meaning if it doesn't work you did not read and do everything
4. What do I
put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com
Where do I go to check my emails using my browser?
6. How can I
setup webmail to go directly to horde, neomail or squirrel
Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to
your cPanel and create a subdomain to go to the address
you just copied.
1. None of my
cgi scripts are working on the server. How do I get them
First make sure that they are chmoded to 755 if that dosen't
work trouble shoot it.
2. I'm having
problems with JSP?
3. How do I create
databases and manage them?
Login to your cPanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page.
1. What version
of php are you using?
We are using version 4.3.8
2. What version
of perl are you using?
We are using version 5.8.0
3. What version
of MySQL are you using?
We are using version 4.0.20
4. What version
of JSP are you using?
We are using version 5.0.19 What makes this version so special?
5. What version
of cPanel are you using?
Our servers automatically stay up to date with the most
recent stable cPanel version.
1. How can
I update my billing info?
If you paid using a credit card you can update your details
Login and select "My Details".If you paid using
paypal login at paypal.com and click "profile"
to make your changes.
2. I need
my payment invoices how do I get them?
Login at http://inxelnet.com/client/clientarea.php.
Login and select "My Invoices".
3. How do
I upgrade my account to a better plan?
Goto http://inxelnet.com/client/clientarea.php. Login and
select "My Support Tickets" -> "Submit
4. I forgot
my login to http://inxelnet.com/client/clientarea.php. How
do I get it?
Send a message here..
5. How do
I make a payment?
All online payments are recurring. Your payment will automatically
6. How do
I stop billing?
Login and select "My Hosting Packages" -> "View
Details" -> "Request Cancellation".
1. What is the
difference between shared ssl and private ssl?
A shared ssl displays as https//ip/~yourusername/ A private
ssl would display as https://www.yourdomain.com in the address
2. How do I purchase
a private ssl from you and what type is it?
We sell Comodo 128 bit certificates for SGD$110 a year and
include free installation. To purchase an SSL from us, send
us a message here.
3. Can you tell
me a little about Comodo SSL's?
Comodo SSL's are trusted by over 99.3% of internet browsers
(equal to Verisign and Thawte certificates). The only difference
between one ssl type and another is the browser recognition.
You can rest assured the Comodo SSL certificates we our
selling are among the highest browser recognition in the
industry. To name a few of the browsers.. all Internet Explorer
5.00 and above, Netscape 4x and above, AOL 5 and above and
Opera 5 and above and comes pre-installed with all Windows
98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5,
Mac OS 9.x, Mac OS X operating systems.
4. Do you have
a seal I can place on my site?
5. I'm going to
purchase my own ssl what do I need to know?
Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a SGD$40.00 installation
fee. We will need both the key and the csr. You will also
need a dedicated ip before contacting us which can be purchased
here by submitting a ticket here.
6. How do I transfer
Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you purchased it from.
1. READ THIS
BEFORE SETTING UP A SUBDOMAIN?
To create a sub domain cPanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't
have a folder already named that name. If it does the sub
will not work. Example... I want to create the subdomain
test.inxelnet.com so my sub name is going to be test. If
I already have a folder in my ftp named test I need to delete
it or rename it to something different before I create the
subdomain with the test name from cPanel.
is a subdomain?
www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name. forum.inxelnet.com
is a subdomain. www.forum.inxelnet.com is not a subdomain.
3. How do
I setup a subdomain?
To learn how to setup a subdomain here.
1. What is an
An addon domain is a fully functional domain that will work
out of a folder in your main sites ftp.
2. READ THIS
BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns
you are trying to add you will need to wait 24-48 hours
before attempting to create your addon domain. There are
three fields cPanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com
do not put www in the name! 2. "Username/directory/subdomain
Name:" This will be the folder cPanel creates in your
main accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it
the username chris. You cannot have a folder in your account
named chris already. If you do and still try creating the
username for the addon domain to be chris you will mess
a lot of things up!!! 3. "Password:" fill in any
password you want here.
3. How do I
create an addon domain?
To learn how to setup a subdomain here.
4. Help I added
an addon domain why did it say subdomain added?!!?
It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact
it is an addon domain.